FAQ
Frequently Asked Questions (FAQ)
Shop O Canada
1. Where do your products ship from?
We ship directly from our international fulfillment centers. This allows us to offer a wide selection of products at competitive prices.
2. How long does shipping take?
Most orders arrive within 6–9 business days after processing.
Order processing takes 2–3 business days.
3. Will I receive a tracking number?
Yes. Every order includes a tracking number so you can follow your package at any time.
4. Do you offer free shipping?
Yes. We offer free shipping across Canada.
5. What payment methods do you accept?
We accept major credit cards, Google Pay, Shop Pay, and PayPal (when available).
6. Can I change or cancel my order?
Orders begin processing quickly, so changes may not always be possible.
If you need to modify or cancel your order, please contact us immediately at info@shopocanada.com.
7. What is your return policy?
We offer a straightforward return process for eligible items.
If your product arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
Note: Some items may be marked as Final Sale.
8. What if my order arrives damaged?
Please email us at info@shopocanada.com with photos of the damaged item and packaging. We will resolve the issue promptly.
9. Do you ship outside of Canada?
At this time, we ship within Canada only.
10. Why are some items priced lower than retail stores?
We work directly with fulfillment partners and manufacturers, allowing us to offer great products at competitive prices without traditional retail markups.
11. How do I contact customer support?
You can reach our team anytime at:
We aim to respond within 24–48 hours.
12. Are my payments secure?
Yes. All payments are processed through secure, encrypted gateways. Your information is always protected.